Job Description

Job Description

Job Description

Company Description

Export company currently seeking talented and motivated professionals who are experienced in logistics and exporting. 

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and customers. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Supervisor or Manager as appropriate.

Key Responsibilities include, but are not limited to:

• Filter client calls/emails and communicates issues with drivers and management team as appropriate.
• Monitor and dispatch drivers verbally by phone.
• May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
• Monitors daily system performance and reporting of any late pickups or delivery’s to supervisor and customer service.
• Notes all absences and/or tardiness issues and communicates same to Supervisor.
• Screens driver’s daily logs, route sheets and monitors driver’s available hours of service to ensure adequate available hours for subsequent dispatch.
• Develop and maintain excellent customer service to internal and external customers.
• Dispatch drivers for U.S. domestic shipment pick-ups and deliveries.
• Ensure compliance with regulations and established internal policies and guidelines. 
• Notify drivers of assignments and direct their activities to ensure cargo is picked up and delivered according to time-sensitive schedules.
• Review and assimilate stored data and enter new data in computer database.
• Additional duties, as assigned.

Qualifications:

· Minimum of 3 years previous intermodal dispatching experience a must

· Ability to manage several tasks simultaneously

· Ability to handle high volume emails and phone calls

· High attention to detail and follow through on daily tasks and projects

· Excellent organization skills and logical thinking

· Strong verbal and written communications skills

· Strong computer skills with knowledge of Outlook, Excel and word processing

· Excellent customer service skills

All your information will be kept confidential according to EEO guidelines.

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