SVP, ECommerce and Digital Experience Job at Build-A-Bear, Saint Louis, MO

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  • Build-A-Bear
  • Saint Louis, MO

Job Description

Job Description

Job Description

At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a highly experienced and strategic SVP, ECommerce and Digital Experience to join our dynamic team.

The SVP of e-Commerce and Digital Experience is responsible for creating an engaging and continuously evolving digital experience for Build-A-Bear websites in the global scope across all social platforms. The role has substantial impact accelerating growth, fostering innovation, and enhancing market competitiveness through a seamless digital customer journey and optimized e-commerce operations.

Responsibilities:

  • Build, lead, and develop a high performing team
  • Revenue growth and market expansion
  • Customer experience differentiation
  • Enhance business frameworks, streamline data management and define key metrics and performance drivers
  • Operational efficiency
  • Cross-functional influence
  • Innovative leadership
  • Budgeting and long-range strategic vision

Required Qualifications:

  • 12+ years of relevant business experience
  • 8+ years of e-Commerce leadership experience
  • Proficiency with Microsoft Dynamics and Salesforce Commerce Cloud
  • Proficiency with Ecommerce systems such as CRM, SEO and content management systems, as well as data analytics and business intelligence tools

P referred Qualifications:

  • Professional certifications ECM, Google Analytics, PMP, ACE, CDMP, AWS certification, Agile
  • Master's Degree

Behavioral Traits for Success:

  • Driven to achieve results that align with the strategic goals of the organization
  • Initiative, sense of urgency, and the ability to stay focused on results despite changing conditions
  • Decision-making is focused on implementing practical and timely solutions
  • A natural leadership style that trains and engages others in an enthusiastic way
  • Learns quickly and thoroughly while continually recognizing and adapting to change
  • Effective delegator
  • Innovative and creative problem solver
  • Action-oriented
  • Influences and stimulates others to action

Working Environment:

  • Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
  • Hybrid work schedule
  • Corporate Office located St. Louis, MO
  • Up to 25% travel

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

  • Decision-making, judgment, and execution
  • Revenue growth
  • Use of data
  • Key Performance Indicators measured and created
  • Ability to work effectively across all divisions
  • Customer journey
  • Optimized e-Commerce
  • Synchronized strategies
  • Digital innovation
  • Communication
  • Ability to influence upward and across peer set
  • Quality presentations that are engaging and offer actionable insight
  • Ability to foster team collaboration, communication, and performance
  • Stakeholder Feedback

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