Job Description
Position:Starbucks BaristaDate:February 2019
Reports to:Director of Operation
JOB SUMMARY
The Barista provides exceptional customer service while making hand-crafted, quality beverages.
CANDIDATE PROFILE
Experience
•High school diploma or equivalent; previous customer related experience strongly preferred.
JOB ESSENTIALS
•Greet customers, take orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, cafe latte, tea, chai, fruit blend drinks, etc. by adhering to recipe and presentation standards while considering customer specifications.
•Maintain good customer relations and speedy delivery of all beverages and food items.
•Arrange coffee bar/cart supplies and cups/mugs to make attractive displays.
•Maintain bar/cart area in a neat and sanitary manner.
•Clean coffee machines, coffee shop areas, restrooms and preparation areas.
•Record all sales, collects money, operates a cash register and follows all cash-handling procedures as required.
•Anticipate customer and store needs by constantly evaluating environment and customers for cues.
•Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
•Follow health, safety and sanitation guidelines for all products.
•Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
•Reports all accidents and injuries in a timely manner.
•Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
•Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
•Perform any other job-related duties as assigned
Other
•Ability to read, speak and understand the English language in order to communicate with guests in order to meet guests' requests.
•Working knowledge of food preparation, sanitation, standards, and inventory control systems.
•Ability to prioritize, organize and follow up
•Starbucks Baristas will be required to be certified.
•Working Knowledge of basic food-handling skills.
•Strong attention to detail, organizational skills, and commitment to cleanliness
•Knowledge of equipment and how to maintain it.
•Ability to establish and maintain effective working relationships with associates and guests.
•Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
•Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
•Comply with attendance rules and be available to work on a regular basis; Able to work varied shifts, including Weekday Evenings, weekends and holidays.
•Physical Demands
•While performing the duties of this position, the job regularly requires standing and walking during an entire shift, reaching, bending, stooping, pushing and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**
I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.
Date
Team Member Acknowledgement Printed Name:X
Team Member Signature:X
Date
Manager / Supervisors Printed Name:X
Manager / Supervisors Signature:X
Job Tags
Holiday work, Shift work, Afternoon shift, Weekday work, All shifts,