Job Description
JOB SUMMARY:
Provide support to our Sales Representatives, Travel Partners, Group Leaders, Direct Guests, and other departments within the Company to ensure all meeting space and events are confirmed, venues are blocked, and details are accurately transmitted to the vessels.
DUTIES & RESPONSIBILITIES:
Coordinate events for groups including dining and entertainment requests. Liaise with various departments to obtain any required authorization to accommodate special requests.
Responsible for entering and updating data into AffairWhere. Responsible for testing system updates.
Communicate directly with all Ships via email, Teams/Zoom, telephone, and memos to request space, verify measurements and obtain permission for use of space and/or equipment.
Answer incoming calls from internal and external customers, while adhering to call quality standards, based department compendium.
Submit Late Order Requests, VIP requests and Visitor Requests to the Ship.
Process all correspondence and payments; research and process refunds for undelivered items.
Escort Sales Team Group Leaders as needed for Site Inspections.
Guide new hires upon completion of initial training as directed by supervisor.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE:
High School Diploma
EXPERIENCE:
1 year experience in a call center, event planning or related travel industry experience.
Working knowledge of reservation system and customer service experience within a call center environment preferred.
COMPETENCIES/SKILLS:
Working knowledge of Microsoft 365, including Outlook, Word, and Excel.
Previous experience with CRS an advantage.
Must exhibit positive, pleasant, and courteous behavior, as expected within the department while engaging internal and external customers.
Ability to utilize verbal and written communication skills to communicate with internal and external customers.
Ability to demonstrate behaviors that support call center performance results in the area of break/lunch adherence, attendance and punctuality.
Travel may be required.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law Norwegian Cruise Line
Job Tags
Part time,