Job Description

▶ Who we are

With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ About This Opportunity

7NOW is the ecommerce division of 7-Eleven, dedicated to revolutionizing convenience e-commerce and delivery across the United States. Our mission is to serve our community by connecting our ecommerce customers with merchant partners, supported by local gig-economy drivers.

Overview

We are seeking an ambitious and results-oriented leader to join our team as the Market Operations manager. In this pivotal role, you will take ownership and accountability for all aspects of the business in the Texas region. Your primary focus will be driving top-line growth of order volume, owning the Texas P&L, and maximizing profitability. As Market Operations Manager, you will collaborate with Merchant growth team, Sales, Business Development and Consumer team to attract and retain customers and drive merchant satisfaction.

Key Responsibilities

• Define a clear vision, goals, and strategy to drive growth and achieve targets in the Texas region.
• Partner with merchant, consumer, and analytics teams to build strategic and grass roots programs, influencing and engaging across the company.
• Utilize strong quantitative analysis skills, to derive actionable insights and support decision-making.
• Be a strong leader, creating and leading a team of high performers, driving their engagement, growth, and results.
• Utilize data mastery to conduct data analysis, identify trends, and provide actionable insights to enhance decision-making and drive business results.
• Apply your exceptional problem-solving abilities to tackle challenges by breaking them down and reaching the most detailed solutions.
• Embrace a bias for action and conduct scrappy tests to validate hypotheses and drive quick and effective solutions.
• Analyze operational performance data to understand issues and find actionable solutions to improve operational metrics
• Identify and execute on strategic partnerships to unlock exponential growth opportunities
• Collaborate with internal stakeholders to support comprehensive marketing campaigns
• Help define the 7NOW New Verticals strategy for the future.

Qualifications

• A minimum of 7-10 years of experience in strategy, analytics, operations, or related roles within the food delivery/tech industry.
• 6+ years of experience in consulting, strategy, technology, investment banking, analytics, or related experience; high-growth or tech business experience.
• 3+ years being a General Manager (GM) with P&L and growth targets ownership in a hyper growth tech company ideally in food delivery space
• Demonstrate a deep understanding of the Texas region, and ideally, have experience living in the area.
• Strong leadership skills, with the ability to lead and drive cross-functional initiatives in a fast-paced environment.
• Excellent relationship-building skills, capable of engaging with senior leadership and managing multiple priorities effectively.
• Advanced problem-solving and analytical skills
• Exceptional written and verbal communication abilities.

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