Help Desk Specialist job at Piper Companies Colorado Springs, CO, US

Job Description

Zachary Piper Solutions is seeking a Help Desk Specialist in Colorado Springs, CO Responsibilities of the Help Desk Specialist include:

First contact for customers needing technical assistance with tickets, phone calls, emails, or in person support
Troubleshoot problems, coordinate technical support
Logs events and problems and follows up to update customer status
Maintains service level agreements related to desk side support and incidents
Escalates unresolved issues to next level support team
Converts data to a customer defined format such as XML for ingest into system

Qualifications for the Help Desk Specialist include:

1-3 years of help desk/service desk/call center experience
Experience with ticketing systems such as Remedy or Servicenow
ACTIVE DoD Secret Clearance
Willingness to go on site 5 days a week in Colorado Springs

Compensation for the Help Desk Specialist include: Salary : 35,000-40,000 Depending on Experience and Education Level Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays This job opens for applications on 4/28/25. Applications for this job will be accepted for at least 30 days from the posting date Keywords: Help desk, service desk, ticketing, incident management, remedy, servicenow, call center, Colorado springs, secret, cleared, entry level #LI-SH1 Piper Companies

Job Tags

Holiday work,

Similar Jobs

Athletes Global Corporation

Flag Football Coach Job at Athletes Global Corporation

...their personal and professional lives. Summary Athletes Global Leadership Academy is seeking coaches with a background in teaching the fundamentals of Flag Football Skills. Our camp is designed specifically to teach proper techniques and fundamentals of football to...

Stryker

Senior Director, Divisional Sourcing Leader - Endoscopy Job at Stryker

Work Flexibility: HybridOur Mission:Together with our customers, we are driven to make healthcare better.The Company:Stryker is one of the worlds leading medical technology companies, and together with its customers, we are driven to make healthcare better. The company...

Verticalmove, Inc

Technical Recruiter Job at Verticalmove, Inc

...available from our website: PLEASE TAKE A MOMENT TO READ BEFORE APPLYING: We're specifically seeking Headhunters (Agency Recruiters) rather than Corporate Recruiters & Sourcers due to the distinct cultural differences between these roles. At Verticalmove,...

Rainbow Health Care Community & Rainbow Assisted Living Comm...

Assisted Living Advanced Certified Medication Aide (ACMA) Job at Rainbow Health Care Community & Rainbow Assisted Living Comm...

...Openings: Weekend Doubles: Saturday & Sunday; 6:00 am - 10:00 pm Pay, Benefits and Perks of Assisted Living Advanced Certified Medication Aide (ACMA): Competitive Pay Based on Experience Paid Time Off (PTO+) added to your balance after 30 days of employment;...

Society for Conservation Biology

Gym Director / General Manager Job at Society for Conservation Biology

...developmentReady to Lead, Inspire & Make an Impact?The Little Gym of Prairie Village is looking for a high-energy, customer-... ...communication.Run Fun Events - Birthdays, camps, and community events!Manage Daily Operations - Keep things running smoothly.Lead & Develop...