Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Directs and coordinates the daily operations of the housekeeping department to ensure guest rooms and other specified areas are cleaned to the pre-determined standards
• Upholds consistent inspections of clean/vacant rooms for cleanliness, supplies, maintenance problems, and guest-room temperature
• Ensures consistent exceptional service and quality of housekeeping while promoting a safe work environment
• Effectively work within department to identify, communicate, and dispatch work orders, guest service items, and guest opportunities
• Conducts inspections of facilities and recommends repairs and upgrades when needed
• Provides input to strategic decisions that affect the functional area of responsibility
• Assures attendance and participation of department safety and community involvement efforts
• Upholds the highest standards of cleanliness, safety, and conduct
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments
• Stays up to date on OSHA and safety standards within Housekeeping department
• Reports any safety hazards, concerns, or incidents to appropriate management
• Discovering and reporting room revenue and occupancy discrepancies
• Coordinate the preventative maintenance and deep cleaning schedule of rooms with applicable teams to include carpet shampooing, cleaning of walls, baseboards etc.
• Monitor and develop Team Member performance to ensure team efficiencies are met in relation to daily inspections and standardized cleaning protocols
• Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to satisfy budgetary guidelines

KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 21 years of age
• Must be proficient in Microsoft Office Products including Outlook, Word, & Excel
• Spanish proficiency preferred
• Excellent communication skills both written and oral
• Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company
• Possess a strong attention to detail and presentation skills
• Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public

EDUCATION and/or EXPERIENCE

• Minimum 3 years Hotel management experience with 2 years housekeeping experience and a 4 year degree in Hospitality Management or related field is required.
• Proficient with LMS, POS, and reservations systems for high transaction volume business required.

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