Job Description

Summary:

The Assistant Manager Box Office partners with the Manager Box Office to oversee box office operations and supporting ticketing functions and processes. The Assistant Manager Box Office will share the responsibility of maintaining strong working relationships between various promoters (internal and external), artist representatives, venue management, and staff members.

Essential Duties:

+ Assists with the hires and supervises all box office personnel and provides necessary training and information to ensure that box office staff are well informed and properly trained in regard to policies and procedures.

+ Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries.

+ Aid in event creation, management and in the coordination of ticket sales

+ Assist with communication to the outlets and computer ticket company in the absence of the manger and keeps them properly informed about events and computer operations

+ Maintain files on each event. Ensures accuracy of production skills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules

+ Responsible for payroll processing, including but not limited to ensuring staff clock in/out, approving payroll and processing payroll according to deadlines.

+ Other duties as assigned.

Required Qualifications:

A minimum education level of Bachelor of Arts/Sciences Degree (4-year) Must have previous box office experience. Must be proficient with computers and the MS Office program (Word, Excel and Outlook) Must have computerized ticket system experience. Ability to work under pressure, handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently Ability to work in fast-paced environment with promoters, the public and fellow staff members, Must be able to work both weekdays and weekends (day and evening) in addition to regular business hours as the event calendar requires Must have knowledge and experience with Ticketmaster ticketing systems and Archtics.

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