Job Description

**Agency Service Representative**

McKinney, Texas, US Job number: 13995 **Job Description:**

**JOB SUMMARY**

The Agency Service Representative is responsible for handling incoming calls from United American, Globe Life New York, ESD/Globe and Globe Life SilverCare agents, secretaries or office staff and responding to inquiries regarding Company policy, procedure and guidelines, underwriting requirements, claims, commission structure, product information and policy maintenance. This may require extensive research using all resources available in order to resolve all calls to the complete satisfaction of the caller.

**PRIMARY DUTIES & RESPONSIBILITIES**

* Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, licensing and contracts, claims, commission structure and policy maintenance and product coverage.

* Answer assigned emails from Agency Service general agent email box and ESD Agents email box as assigned.

* Research questions and problems for agents and advise them of results.

* Complete any and all necessary paperwork and system updates.

* Meet quotas for phone stats set as standard for Department.

* Complete other tasks/projects as assigned by Team Lead and Supervisory Staff.

* Attend training on a recurrent basis when scheduled.

* Extensive use of PC and phone.

**Required Skills**

* Good number and name recognition skills and above average verbal and written communication skills.

* Excellent telephone communication skills with the ability to work well under pressure and deal effectively with the public and Home Office personnel.

* Must have good reasoning ability to analyze information and make logical conclusions.

* Proficient computer skills.

* Good math aptitude and basic calculator skills.

* Familiarity with medical terminology helpful.

* Must be organized and accurate.

* Regular and predictable attendance required.

* Internet and Microsoft Office proficiency required.

**Required Knowledge & Experience**

* High school diploma or equivalent. Some college preferred.

* One year of office experience required. Preferred use of Microsoft and internet a must.

* Telecommunications/call center experience or insurance experience preferred.

**Posting Date:** 7/29/2021

**Location:** McKinney, Texas

Our Benefits **Savings and Investment Plan (401K) -** Eligible employees may begin participating in the plan on the first day of employment.

**Pension Plan -** Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

**Medical -** Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

**Dental** and Vision -** Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

**Flexible Spending Accounts (FSA) -** Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

**Health Savings Accounts (HSA) -** A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for many of the health care expenses not covered by your medical plan including deductibles and co-pays. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contribution to HSA ($4500 family, $2500 single plans)

**Short-Term Disability -** Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

**Group Life and Long-Term Disability** -** Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

**Vacation and Paid Holidays -** Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

**Education Assistance -** The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

**Fitness Reimbursement -** Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

**Supplemental Plans** -** Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.

**Company paid benefit

Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

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